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signal issues

R
New
 Contributor

Hi there. 

I have moved to ID from EE (more than 14 days ago so well past the point of the return window). I have had nothing but trouble with signal. I popped into Curry's to speak with someone and they gave me a new sim to try. This sim has activated and still having the problem. Also tried the sim in another phone, still having signal issues. Looking at the ID coverage checker all looks OK but not in reality. I cant make calls without it being patchy and the Internet is non existent without either hotspotting to my husbands phone while we are out anywhere or desperately finding WiFi! It's terrible. I'm in Cornwall where, admittedly there are a lot of rural black holes, but we do have 4G and 5G down here now! 

 

Please help. I'm paying over £40 a month for a phone I can barely use! 

    6 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • May 31, 2025

    Hey there ​@rebecca.jenkin, sorry to hear that. What’s the full postcode and what phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • rebecca.jenkin
    • Author
    • New
 Contributor
    • 2 replies
    • May 31, 2025

    Hi Tyler

    My post code is TR27 5FH  and I have a samsung galaxy s24 ultra 

     

    Many thanks

    Becky

    S
    Active Contributor
    • Steve61
    • Active Contributor
    • 12 replies
    • May 31, 2025

    We have had the same issues. My wife works in a building where she had excellent coverage on O2 but since moving to iD/3 coverage has been abysmal despite signal Checker saying she should be OK and colleagues on other carriers having no issues whatsoever.

    Went to the trouble of buying a PAYG O2 SIM card as a temporary solution but Call Forwarding won’t work so that was a waste of time and money too. 

    R
    1 person likes this
    • R
      rebecca.jenkin
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • May 31, 2025

    Hey there ​@rebecca.jenkin, thank you.

     

    We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

    We hope to have things fixed as soon as possible and will add any updates here.

     

    https://www.three.co.uk/support/network-and-coverage/coverage?location=G46+6SA&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    We hope this is resolved ASAP.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • rebecca.jenkin
    • Author
    • New
 Contributor
    • 2 replies
    • May 31, 2025

    This has been an issue since I got the phone and has been in and around Cornwall, Tetbury and Dorset. All places which weren't an issue signal wise when when I was with EE. 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2216 replies
    • June 2, 2025

    Hi ​@rebecca.jenkin 

     

    We are very sorry to hear this. 

    Do you have any further postcodes that we can check?

    Have you tested your SIM in another handset at all?

     

    Thanks

     

    Natalie 

    Reply.


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