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Question

signal issues

  • June 26, 2025
  • 3 replies
  • 16 views
P
New Contributor

Hi. Signal in mid sussex has really deteriorated in the last few weeks. Areas of strong signal are now completely dead. BN6 is one of the postcodes affected.

    3 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 27, 2025

    Hi ​@philipmoor  

    We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now. 

    Have you tried a reboot of your handset? Do you have VoLTE enabled?

    Can you please let us know if you are still experiencing issues with this? Thanks.


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • philipmoor
    • Author
    • New Contributor
    • July 2, 2025

    Phone gets rebooted every day.  VoLTE isn’t an option on my phone.  

    Anyway, hopefully as you say it is now fixed.

     

    Thanks

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • July 2, 2025

    Thanks ​@philipmoor 

     

    Please do reach out if you experience any further issues. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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