Sorry to hear this ​@PamB 

Can you please try the links ​@MZone  has suggested and let us know how you get on? 

Yes, tried those but all fine with network and coverage

Hey there ​@PamB, sorry to hear that. What’s your full postcode and what phone do you have please?

Thanks,

Tyler

Ws14 9bw 

Samsung Galaxy A70

Hi ​@PamB 

Taking a look at our network coverage checker, there are some patchy spots around.

How long have you been having coverage issues?

How is signal away from this postcode?

Are you having issues with calls, texts,data or a mixture?

Anika

I noticed the circle with line through/no bars just this past fortnight really but have had issues making calls inside and outside quite regularly for months.  Very inconsistent.  I tend to use Whatsapp for calls now or landline if at home as so intermittent.  Also internet access when out locally not been good.

Hi ​@PamB 

Do you get a better signal when you’re away from this postcode?

When was the last time you replaced the SIM card?

Anika

I got the phone around 2019/2020 and have used the same SIM ever since.  Never thought about needing to change it.

Same problem with no signal today when in a different part of the town (WS13 and WS7).  Sorry but can only reply when on laptop at home….

Hi ​@PamB 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika