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Signal issues since storm Eowyn

  • February 7, 2025
  • 5 replies
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Jonty Soper
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Good afternoon.

What’s the best way to report an intermittent signal problem since storm Eowyn?  I assume the regular live chat route?

Since 24th January - or the immediate days that followed - I’ve had no-to-patchy iD mobile signal indoors and outdoors.  3 other family members are experiencing the same.  All 4 of us use the iD (Three) network.  With roaming on, I’m typically switched to Ireland’s Eir or Vodafone networks.  If I set my device to manually select the mobile network then I might get iD for a time but often just “No network”.

It would seem that Three’s mast in my area has become degraded.  I live in Kesh, Northern Ireland.  Nothing else has changed, just storm Eowyn.  If I head into town (20 mins away) I get an uninterrupted iD signal.  5 minutes ago I was roaming on the Eir network, now I’m on iD with 4 bars!

Regards.

Jonty.

Best answer by MZone

Check the network service status here to see if any issues in your area have been reported. 

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MZone
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  • 960 replies
  • Answer
  • February 7, 2025

Check the network service status here to see if any issues in your area have been reported. 


Jonty Soper
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  • 74 replies
  • February 8, 2025

@MZone , absolutely brilliant, thank you!

My previous checks with iD and Three had overlooked local area status checks (regional and/or overall always said things were okay).  A local status check reports a problem in my area - which is currently being fixed.  Ironically, when I was posting yesterday I noticed my iD signal was working and at 4 bars.  It hasn’t dropped since and still good this morning.

Murphy’s law! 😉

Cheers, Jonty.


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  • iD Mobile Employee
  • 2101 replies
  • February 11, 2025

Hello ​@Jonty Soper 

 

Thanks for posting. 

 

It looks like the awesome ​@MZone  was able to help. 

We just wanted to reach out and check how the service has been since your last post?

 

Thanks, 

 

Nat 


Jonty Soper
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  • 74 replies
  • February 11, 2025

Hi ​@Natalie W 

Yup, all is good.  Ironically, the root cause issue was resolved whilst I was compiling my original post - and had been noticed - but ​@MZone had very kindly pointed out a self-service option that I’d overlooked.

Answer marked and liked.  Shout if anything else needs to be done 😀

Jonty.


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  • iD Mobile Employee
  • 2101 replies
  • February 15, 2025

Thank you ​@Jonty Soper 

 

That’s all great to hear. 

Please reach out if you need assistance in the future. 

 

Nat