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Signal/network Issues

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27 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • September 14, 2020

Hi @Jayney laney 

The masts closest to BB3 0JE haven't had any issues any time recently which should have caused any sort of noticeable change in things.

Do you have WiFi calling enabled in your Samsung J6 settings?  This would mean whilst at home you get a boost of network coverage whilst in any buildings of which you have Wi-Fi in, yet the network signal is finding it hard to penetrate.

Would you be able to try your SIM in another handset, to see if things improve there at all?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • September 14, 2020

Hi @SophieF20 

We’ll be happy to investigate any coverage issues you’re having here.

Could we first of all get the postcode of the area in question you’re experiencing problems in?

What phone are you using with the iD SIM?  Have you been able to try the SIM in another device to see if things fair better there? (which could indicate if the phone itself is having issues).

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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