Hey there @Ste77, welcome to community! We’re very sorry to hear that.
Without troubleshooting the actual issue itself, it’s hard to understand why this has happened, and what’s causing this, sorry about that. Therefore, if it does happen again (we of course hope not), then please contact us right away, and we can troubleshoot further, to try and understand what the issue is.
I can see you’ve mentioned this has now been resolved again, which we’re very glad to hear, and we sincerely apologise for the inconvenience attached to this issue, but we hope that it doesn’t occur again.
Kind regards,
Tyler
It is a strange issue and I can only assume it is something on the network breaking things. I was with three mobile before I came to ID mobile and this phone worked flawlessly.
It is a very strange issue and I've done all the settings, reset network network and rebooted etc. nothing fixed it. Only thing left to try would be a factory reset but I want to avoid that at all costs
Kind regards,
Hi @Ste77,
If the issue occurs again, please let us know and we can check it out.
It does sound like an issue with SIM cards but we’ll need to escalate it if it happens again.
Kash