Slow Internet

​@Jakeb91  Everyone case is different and ID Mobile piggy backs of Three (3) network. There's a limitation to what IDMobile can do they have to rely on Three. Yes there could be an outage or intermittent services in your local, at times these don't always get updated regularly or until there's a notification to said network or network's.

Many customers have had issue resolved one way or another and each case can be different. 

If your still unhappy with the service and wish to make a complaint you can via following this link below.

I fully understand your disappointment as I've experienced this myself from every network in thre UK. 

Like you I'm a regular IDMobile customer and not a staff member,I volunteer my time to help the community members when I'm able to. 

Hope you can get this matter resolved soon. 

• How do I make a complaint? F.A.Q.

Joe

Hey there ​@Jakeb91, we’re very sorry to hear this.

What’s your full postcode and what phone do you have please?

Have you tried any troubleshooting methods when having issues, and if so, which methods please?

Thanks,

Tyler

Postcode is Wn7 3et. Tried all the troubleshooting methods and still the same.  Was fine last week and now terrible all of a sudden, with the status checker saying no reported issues ?

So as stated on my previous post I’ve been getting extremely slow internet speeds over the past few days,  this has happened once in the past but seemed to be resolved.  However, after looking into this a little more deeply it seems that ID Mobile are restricting my data, is this legal?  as i subscribed to the contract understanding that within the uk the unlimited data was truly unlimited? 

I only use my phone to hotspot to my laptop for day to day business work and using streaming services for myself only, so not like i’m doing anything crazy.  I started using a VPN on my phone to test out my theory and  i am getting drastically improved speeds (still not the best like, but better than 0.5mbps).

Has anyone else looked into this ? because i might dig a little deeper.  Seems like a lot of users may have been misled when taking out contracts. 

Hi ​@Jakeb91 

We’re not restricting your data, that wouldn’t be something we can or would do.

It’s possible that the servers you’re connecting to by default may be giving slower speeds compared to when you switch servers with a VPN.

Tom

So how can you resolve this ?

And if it can’t be resolved whats the process of canceling a contract because it’s been unusable for around a week now. 

?

Hey there ​@Jakeb91, thank you for your patience.

Is the issue you have only with data, not with calls or texts at all?

Can you please send us a screenshot of a speed test if possible?

Thanks,

Tyler

Just the data as it stands. First pic is with VPN second is without these where taken back to back. Not as drastic at the moment but can get 15mbps with vpn sometimes whilst still only less than 1mbps without

Hi ​@Jakeb91 

As mentioned the servers used by default vs what a VPN chooses are likely different and provide different speeds, you may be able to in your device settings change servers.

Tom

So what can be done about this then? I don’t think that’s a helpful response. I can’t change the settings on the phone. Like I say it’s been almost 2 weeks now I want it to go back to what it was before or I want to make a complaint and options to cancel the contract.   The service is not up to par I’m afraid.   I think what people want to hear from customer service is sorry you are experiencing that we are looking into the root cause of the problem, not just some wild goose chase about checking this and that changing your sim ore resetting settings that haven’t been changed to start with.   It seems like alot of people are experiencing the same problems so how long is it before you accept that something might be wrong ?

Hi ​@Jakeb91 

I’m sorry you feel that way, please note that we cannot and do not guarantee any minimum data speed, speeds will vary, even in the same locations.

Above has already been linked the information you’d need if you wish to make a complaint.

Tom

Don’t worry Tom the complaint is in process, in the meantime I’d suggest trying to be more helpful than just hitting quotas.