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Sometimes people can't ring me

  • August 21, 2024
  • 3 replies
  • 414 views
M
New
 Contributor

Hi there

Been with ID for a while now and never had an issue. 

Lately however since I've come back from holiday people have been struggling to ring me. 

I could be standing next to them and people will attempt to ring me and they don't even get a dial tone, the phone just doesn't ring. 

It's not an issue with their phone as I have tried it with 4 different people. 

Sometimes when I restart my phone it allows people to call me but then that doesn't work after a while. 

I can call out and send texts fine. 

Any help would be greatly appreciated as I don't know what to do. 

Best answer by Tom

Hi @Myatt94 & @Kathemmi 

 

Sorry to hear this, have you tried a network settings reset?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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    3 replies

    K
    New
 Contributor
    • Kathemmi
    • New
 Contributor
    • 4 replies
    • August 22, 2024

    We have the same problem with 2 phones at our address. Can't get to the bottom of it but think it may be that 3g has been turned off in our area

    K
    1 person likes this
    • K
      Klast
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • August 27, 2024

    Hi @Myatt94 & @Kathemmi 

     

    Sorry to hear this, have you tried a network settings reset?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor
    • Klast
    • New
 Contributor
    • 1 reply
    • September 10, 2024

    same issue here 

     

    Reply.


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