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Sometimes phone won't connect

  • 13 September 2024
  • 5 replies
  • 61 views

Geoffers3040
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Sometimes a phone call won’t connect. There is silence rather than a ringtone but the seconds counter works and then call cuts out after 20 seconds.

Phone is Samsung A34. My wife's is identical and this morning connected to Curry’s when mine wouldn’t when ringing the same number.

Best answer by Kash

@Geoffers3040,

Please can you check that VoLTE is enabled on your handset?

As 3G is being turned off we require customers to enable 4G calling.

I can’t see any issues in the area so if the above doesn’t work, please test the SIM in another handset.

 

Kash

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 17, 2024

Hi @Geoffers3040 

 

Sorry to hear this, how long have you been having these issues?

 

How are texts and data?

 

Tom


Geoffers3040
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  • 4 replies
  • September 17, 2024

Hi Tom, I am not sure how long to be honest. It has occasionally happened in the past, a few weeks or months I would say, but seems more often now.

It does not affect texts or data as far as I am aware.

Geoff


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 20, 2024

Hi there @Geoffers3040, what’s the full postcode you’re having issues in?

 

Thanks,

Tyler


Geoffers3040
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  • 4 replies
  • September 20, 2024

LN22PL


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • Answer
  • September 24, 2024

@Geoffers3040,

Please can you check that VoLTE is enabled on your handset?

As 3G is being turned off we require customers to enable 4G calling.

I can’t see any issues in the area so if the above doesn’t work, please test the SIM in another handset.

 

Kash