PLEASE can someone answer this message for me. I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM.
I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry your service does not allow access to this number”
I have turned off WIFI calling as I thought that might be causing the issue but it’s still happening! I know the phone is fine as it works with other SIMS.
I have resorted to using my personal phone as I cannot trust the ID SIM mobile but I need to get this resolved.
Please help me to resolve this someone?
Best answer by Kieran C
I can now confirm the issue has been resolved . We’ve been monitoring the network since implementing an overnight change towards the end of last week and have not seen any further instances of the problem.
Thanks for your patience and contributions to the Community as we worked to get this one fixed!