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Sorry, your service does not allow access to this number"

  • January 8, 2025
  • 1 reply
  • 16 views

Won’t let me call or use mobile data done update to phone and reset and still doesn’t work

1 reply

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  • iD Mobile Employee
  • 1960 replies
  • January 10, 2025

Hello ​@raquelh 

 

Thank you for getting in touch. 

 

We are very sorry to hear you have been experiencing issues with the service. 

 

We were aware of a technical issue impacting some customers but this has now been resolved. With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

 

Thank you,

Nat