When you search on here, this seems to be a top issue. All issues eventually have a “this has all been sorted, please reboot your phone”
Clearly this is a known fault on this network.
Online chat have had me checking all settings, resetting settings and changing sims into another phone. Don’t waste your time doing this, ITS NOT YOU PHONE. its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes. Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t. I then had to wait until 9am for online chat to open. Out of the 3 people I have spoken to, its would seem this is a new thing. Please search here, its happened to many people.
My point for writing this was to try and save anyone the hours I have, waiting in queues, changing settings and trying to send me on a goose chase. I was even told its the sim, your need to go to Currys to get a new one then come back on line to register it, or we can send you one.
What to do
Call the complaints team (using someone else's phone) 0800 049 2402 or using WIFI talk to a agent on chat and straight out ask it to be referred to the Technical team. No network setting reset will fix it.
Unfortunately this has left a really bad taste in my mouth and I will either buy myself out early or roll till the end of my contract and never come back. ID mobile has no help when things go wrong outside of office hours, you have to hope someone has the solution on here, which doesn't work in all situations. Oh EE I miss you, I forgive you for your poor signal, at least I could still make calls. Nowadays mobiles are a important part of life, I use my for my business, I am losing work because I can’t even divert my number. Its not so bad when I have WIFI as I can use whatsapp to communicate but outside, its an expensive torch. So I sit and wait, I guess for an email as they can’t ring………..
Good Luck to the next person that has this UNIQUE FAULT!!!!
