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"Sorry, your service does not allow access to this number"


Coopes
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  • 7 replies

When you search on here, this seems to be a top issue.  All issues eventually have a “this has all been sorted, please reboot your phone”  

 

Clearly this is a known fault on this network.  

Online chat have had me checking all settings, resetting settings and changing sims into another phone.  Don’t waste your time doing this, ITS NOT YOU PHONE.  its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes.  Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t.  I then had to wait until 9am for online chat to open.  Out of the 3 people I have spoken to, its would seem this is a new thing.  Please search here, its happened to many people.  

My point for writing this was to try and save anyone the hours I have, waiting in queues, changing settings and trying to send me on a goose chase.  I was even told its the sim, your need to go to Currys to get a new one then come back on line to register it, or we can send you one.

 

What to do

Call the complaints team (using someone else's phone) 0800 049 2402 or using WIFI talk to a agent on chat and straight out ask it to be referred to the Technical team. No network setting reset will fix it.

Unfortunately this has left a really bad taste in my mouth and I will either buy myself out early or roll till the end of my contract and never come back. ID mobile has no help when things go wrong outside of office hours, you have to hope someone has the solution on here, which doesn't work in all situations. Oh EE I miss you, I forgive you for your poor signal, at least I could still make calls.  Nowadays mobiles are a important part of life, I use my for my business, I am losing work because I can’t even divert my number. Its not so bad when I have WIFI as I can use whatsapp to communicate but outside,  its an expensive torch.  So I sit and wait, I guess for an email as they can’t ring………..

 

Good Luck to the next person that has this UNIQUE FAULT!!!!

Best answer by Time7

Yes, I finished work and checked my phone and noticed it has a signal again and able to make calls. But I am also disappointed in ID mobile. I too shall be going back to EE when this contract ends. EE always send a text when an issue in the area, but nothing from ID whatsoever. It would have been so much worse without this community to support each other because ID  don’t.

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16 replies

Coopes
Active Contributor
  • Author
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  • 7 replies
  • January 9, 2025

And like that I’m back on line. No explanation, no message. You just have to keep checking yourself.  27hrs off line. 


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  • New
 Contributor
  • 3 replies
  • Answer
  • January 9, 2025

Yes, I finished work and checked my phone and noticed it has a signal again and able to make calls. But I am also disappointed in ID mobile. I too shall be going back to EE when this contract ends. EE always send a text when an issue in the area, but nothing from ID whatsoever. It would have been so much worse without this community to support each other because ID  don’t.


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  • iD Mobile Employee
  • 2349 replies
  • January 10, 2025

Hello ​@Coopes 

 

Thanks for getting in touch. 

 

We are very sorry for the issue you have experienced with the service. 

 

Our team are aware of the known issue and can confirm it has now been reported as resolved. 

We apologise for any inconvenience caused and want to assure you that although we cannot guarantee a fault free service, we will endeavor to resolve an issue as quickly as possible. 

 

Please get in touch if you require any further assistance. 

 

Nat 


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  • New
 Contributor
  • 3 replies
  • March 5, 2025

I never expected a fault free service just some customer service.


Coopes
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  • March 5, 2025

I agree.  I’m fully aware nothing perfect but it seems every answer is a copy and paste. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • March 5, 2025

Hi ​@Time7 & ​@Coopes 

 

I’m sorry you feel that we aren’t offering customer service or that our answers are copy and paste.

 

As mentioned, if there’s an outage in an area, we expect it to be resolved not to long after it crops up, if you’re still having issues in the same area(s), please let us know.

 

Tom


John Whalley
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  • 7 replies
  • July 15, 2025

Hi I am still waiting for ID to connect me with my phone 


John Whalley
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  • July 15, 2025

I was told that I one connected by 10 pm tonight, as yet no response and I am losing confidence.


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  • iD Mobile Employee
  • 2349 replies
  • July 16, 2025

Hello ​@John Whalley 

 

We are very sorry for any delays with getting your phone connected. 

Are you currently waiting for your number to be ported from another provider?

 

Thanks, 

 

Natalie 


John Whalley
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  • 7 replies
  • July 16, 2025

No the issue is ongoing, the e-sim was not activated and I’ve collected a physical sim from curry’s. I now need to borrow a phone from my partner to ring iD services to activate the sim, it’s taken about 5 hours to get to this point, absolutely exhausting but I need my phone. Digital technology is not great, to operate your app you need a code via text which obviously can’t be sent unless your sim is operational so you can’t easily find your code and all the data required.


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  • iD Mobile Employee
  • 471 replies
  • July 16, 2025

Hi ​@John Whalley 

 

You can also activate your SIM via the Live chat team on the link below:

 

https://www.idmobile.co.uk/live-chat

 

Anika


John Whalley
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  • 7 replies
  • July 20, 2025

I have been lied to by ID, promised dates for connection which never materialised, and generally left in the dark with status updates. I have absolutely no confidence in this company (ID) absolutely appalling service, told I would be connected on the 15th which didn’t happen, so asked Curry’s to phone ID to try and get some sense, they managed to pry a start date from the 21st . I hope this happens, I have lost work contacts an the whole incident has caused many issues. If I had known how appalling this company was I would not have entertained going near it, so unprofessional I have confidence with the contract.


John Whalley
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  • July 21, 2025

Same answers and questions, was this helpful, the answer is no why don’t you just set up my connection?? Get an engineer involved why is it difficult?


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  • iD Mobile Employee
  • 2349 replies
  • July 21, 2025

Hello ​@John Whalley 

 

Thank you for getting in touch. 

We are very sorry to hear of the issues you have been facing with the service. 

 

You have mentioned the start date for today, is this for your number porting over?

 

Natalie 


John Whalley
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  • July 21, 2025

Hi Natalie I really don’t want anyone to feel sorry for me, what I want is an engineer or someone who is accountable for the action of connecting my phone to the network, my phone number is 07813046415 and has been brought over from my 3 provider so yes it should have been ported over by now.


John Whalley
Active Contributor
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  • 7 replies
  • July 21, 2025

I don’t understand why I’m being asked by ID how I’m getting on either, really awful is the fact of the matter.