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Nathan Etherton
Active Contributor
Active Contributor
July 24, 2026

speed slow

  • July 24, 2026
  • 14 replies
  • 79 views

Again speed slow yet again my other half got 1.5gbps  speed and im not getting anything nearer

Her phone is a samsung s24 mine is a samsung s25+ since Vodafone merged I was receiving upto 900mbps now not even half the speed below is 4g 56mbps 5g 37mbps.

I was getting tripple speeds than this before vodafone merged

 

    14 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 24, 2026

    Merger is irrelevant, as most masts are still not merged.

    See-

    https://www.vodafone.co.uk/newscentre/vodafonethree-network-improvement-checker/

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    Nathan Etherton
    Active Contributor
    Active Contributor
    July 24, 2026

    So why is the speeds disappeared was getting upto 900mbps not even getting that so something happened 🤔 

    iD Mobile Employee
    July 24, 2026

    Hi ​@Nathan Etherton ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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    Nathan Etherton
    Active Contributor
    Active Contributor
    July 25, 2026

    I've attached 3 speed test at the same area in the room at different time so by looks of it I'd throttling speeds just after 2pm im going to test the sim in another phone to see speed differ

     

    iD Support
    iD Mobile Employee
    July 27, 2026

    Hi ​@Nathan Etherton,

     

    Thank you for sending those speed tests and for taking the time to investigate this further.

     

    That’s very helpful, and I understand why you’re concerned if the speeds seem to drop around the same time each day. It could also be that this is a busy period on the network, which means more people are using it at the same time and that can slow speeds down.

     

    Please reply to the private chat we sent you so we can look into this further for you and review the issue properly. We’ll be happy to continue the investigation there.

     

     Thanks,

    Tashnieka
    The iD Mobile Support Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    July 29, 2026

    Dont have any mobile data at all never mind slow speed when am out side 

    Nathan Etherton
    Active Contributor
    Active Contributor
    July 29, 2026

    So I thought ID dont throttle speeds so why speeds dropping to half double speeds 

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 3, 2026

    Hi ​@Nathan Etherton,

     

    Thanks for getting in touch, and I’m sorry to hear your speeds have dropped.

    Just to reassure you, iD Mobile doesn’t have a fixed speed throttle based on how much data you use, so your speeds shouldn’t be reduced for that reason alone. Sometimes speeds can still vary due to things like network congestion, signal strength, or whether you’re connected to 4G or 5G, especially in busier areas or at peak times.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

    Active Contributor
    August 3, 2026

    Speed that what you call  it now this has be 3 weeks now 

    Active Contributor
    August 3, 2026

    So being without phone for 3 weeks now can't even phone out