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Start of call distorted.


Hi, I seem to be having an issue.

When I ring someone up and start talking they are reporting that they can't understand the first word I speak, for example when ordering car parts I get asked for my registration number and when I reply they cannot hear the first 1 or 2 seconds of the reply so I have to constantly repeat what I'm saying. It's very annoying as I can hear them quite clearly. It happens at home so wifi calling  or on mobile data. My mobile is a samsung galaxy s23 ultra.

Any ideas on how to fix this please guys?

Best answer by Tyler

Hey there @Woodyeee, no problem at all!

 

Please keep us updated.

 

Kind regards,

Tyler

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12061 replies
  • May 16, 2024

Perhaps there’s a hardware problem with the S23, @Woodyeee - what have Samsung advised?

I think Galaxy range might have a field test app, so you can test the device speaker/s and microphone/s.


  • Author
  • New
 Contributor
  • 2 replies
  • May 19, 2024

Thanks for the reply.

I thought it might be a network or setting issue to be honest......I didn't even think there would be a field test app. I will look into it thanks.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3304 replies
  • Answer
  • May 21, 2024

Hey there @Woodyeee, no problem at all!

 

Please keep us updated.

 

Kind regards,

Tyler