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Question

still not got data 4g or 5g

  • July 31, 2025
  • 1 reply
  • 24 views
Milo123
Active Contributor

I have no mobile data 4G or 5G contract bought from mobile . Co . Uk  monthly contract and handset  iPhone 16 .   I have a sim not an eSIM with my phone and numbers been transferred but no mobile data ? 
I’ve reset apn but still no data 

I put the new sim into my old iPhone 13 and works perfect 

so why does the sim not work in my new iPhone that was purchased from mobile.co.uk and the id mobile sim ? 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • July 31, 2025

    Hi ​@Milo123  I can see that you have made several posts across several threads which we have already replied to.

    To save any confusion, please can you keep to one thread?

    Have you tried resetting the network settings?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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