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Question

Still unable to make and receive calls

  • June 27, 2025
  • 31 replies
  • 362 views

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31 replies

Mick77791
Active Contributor
  • Active Contributor
  • July 5, 2025

I can see what the problem is now me and my partner went on the bus to a different place and it as bad there it seems like three have messed up big time and no one is admitting it 


Mick77791
Active Contributor
  • Active Contributor
  • July 6, 2025

Hi the other post codes are WS1 2DP WS1 4SB  WS1 2QB and I noticed an issue when me partner went on a bus to get a bit of shopping this was outside too  WS8 6EQ


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2025

Hey there ​@Mick77791, so you recently received a replacement phone which as helped, but not fully resolved your issue? Is that correct?

 

Thanks,

Tyler


Mick77791
Active Contributor
  • Active Contributor
  • July 6, 2025

Hi yes that is correct and it was out doors on the other postcodes in the WS8 area I had no 5g and it was very weak 4g 


Mick77791
Active Contributor
  • Active Contributor
  • July 6, 2025

And today in WS5 3EY postcode it was the same problem 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@Mick77791, due to the issues raised, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler