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Question

Straight to answer phone

  • May 13, 2025
  • 1 reply
  • 13 views

Adam Hiscox
Community Member

Why when I call a certain number, it never goes through and I only get their answering service and when they try to call me, my phone never rings but shows a miss call plus they can only leave a voice message? It's very frustrating to try and communicate with my son's medical professionals this way

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • May 14, 2025

Hey there ​@Adam Hiscox, we’re sorry to hear this.

 

Is this a mobile phone number, or a business/landline number please?

 

It may be that it’s a chargeable number, so you may need to enable premium features via the iD Mobile app/website and change your bill cap, to allow for these charges to go through.

 

Thanks,

Tyler