I’ve been with ID for nearly two years and never had any issues. However from last week, when I am at work, I have no signal. I can occasionally get 4G in certain parts of the building but have no bars. Never had this issue before! Always been slow but never completely gone. Worrying because family cannot contact me in an emergency.
Answer
Suddenly no signal
Best answer by Tyler C
Hey there
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Please also try restarting your phone, and resetting network settings.
Have you also tried some of the troubleshooting methods below?
https://community.idmobile.co.uk/troubleshooting-177
Thanks,
Tyler
This topic has been closed for replies.
+10Put your postcode in here to see if there are local issues;
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
+26I’ve been with ID for nearly two years and never had any issues. However from last week, when I am at work, I have no signal. I can occasionally get 4G in certain parts of the building but have no bars. Never had this issue before! Always been slow but never completely gone. Worrying because family cannot contact me in an emergency.
What’s the signal like outside the building,
Can you use the iD WiFi Calling service while you’re at work?
+24Hey there
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:
https://www.idmobile.co.uk/live-chat
Please also try restarting your phone, and resetting network settings.
Have you also tried some of the troubleshooting methods below?
https://community.idmobile.co.uk/troubleshooting-177
Thanks,
Tyler
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