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switched from vodafone to id mobile but still says on vodafone. No data coverage

  • July 16, 2025
  • 1 reply
  • 135 views
J
Community Member
  • jcl
  • Community Member

I switched from Vodafone to ID mobile, the switch says it is complete, but I have no 4g /data coverage. When I look on what network I’m on it still says Vodafone, but I have been disconnected from them. How do I get the network to transfer? I have tried activating the Sim, but it says it’s active. I have switched the phone off completely, I have waited more than 24 hours to see if it was just going to take time. Still not changed. 
Any advice would be appreciated. 

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    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • July 16, 2025

    Hello ​@jcl 

     

    Thanks for getting in touch. 

    Has the switch taken place today? 

    Can you please reboot your handset and if this does not work, please perform a manual network reset.

     

    Please also check your number is showing correctly within your handset settings. 

     

    Natalie 

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