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Question

Terrible Coverage


I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out. 
 

Any ideas why the network is so bad?

11 replies

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  • iD Mobile Employee
  • 2296 replies
  • June 19, 2025

Hello ​@Slartibartfast 

 

Thank you for getting in touch. 

 

We are very sorry to hear you are experiencing issues with your service. 

 

Can you please confirm the following?

Example postcodes of where you experience issues
Are you connecting via 4G or 5G (if both please confirm) 
 

Thanks, 

 

Natalie 

 


  • Author
  • Active Contributor
  • 9 replies
  • June 20, 2025

My home postcode is WR1, Worcester. The coverage is terrible. I travel the U.K. a lot and the network coverage is bad everywhere. If I make a call whilst driving it always eventually fails. ID is by far the worst network I’ve ever been  on. 


  • Author
  • Active Contributor
  • 9 replies
  • June 20, 2025

I’m connecting both 4g & 5g


  • Author
  • Active Contributor
  • 9 replies
  • June 21, 2025

If ID Mobile don’t address this for me I’ll be contacting Ofcom. I need a reliable network


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4697 replies
  • June 23, 2025

Hey there ​@Slartibartfast, sorry to hear this. Please note we aren’t a live-chat here, so our response times will vary here and we’d recommend contacting the live-chat for an instant response.

 

Please may you confirm your full postcode, as we cannot check a partial postcode?

 

Thank you,

Tyler


  • Author
  • Active Contributor
  • 9 replies
  • June 23, 2025

@Tyler My postcode is WR26HH. The phone doesn’t work anywhere enough though, not just at home. 
 

Where is live chat?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4697 replies
  • June 24, 2025

Hey there ​@Slartibartfast, if you have issues everywhere, then this would point towards a device issue, not a SIM or coverage issue.

 

Our live-chat can be found here:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 9 replies
  • June 25, 2025

Hello ​@Tyler The phone is fine. The sim no longer works. Every time I try to get into live chat I get cut off or taken to a bloody survey. This is useless. I’ve had no connection now for 3 days and no way of contacting this useless company. 


Forum|alt.badge.img+3
  • iD Mobile Employee
  • 310 replies
  • June 25, 2025

Hi ​@Slartibartfast 

 

When was the last time you’ve replaced the SIM card?

 

Anika

 


  • Author
  • Active Contributor
  • 9 replies
  • June 25, 2025

@Anika I got a new one today from Curry’s but I can’t activate it because all the services are down


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1376 replies
  • June 30, 2025

Hi ​@Slartibartfast  I have replied to your other thread, to avoid confusion it would be best to stick with one thread. Thanks.