terrible data speed and signal

​@huw118  Has this issue recently started to happen?

So you have a second sim only used for data and that work's, well this sounds like a device issue.

There may be maintenance work or faults within this Postal area have you checked to see if there are any known issues in this area. Look here

https://www.idmobile.co.uk/help-and-advice/coverage

Joe 

​@huw118 just an FYI but on your side -  I’m experiencing the same issue - just a different postcode - the handset cannot be the issue! I have had to buy a second sim from a different provider whilst I try and get out of my contract. The ID data  network coverage is poor. There are loads of posts on this subject! If you are in the cooling off period - just cancel.

It has been the same since I joined ID mobile.

my second sim is with EE and works perfectly fine. I have 4g and 5g with them.

there has been a maintenance issue since I first joined in my area. It’s absolutely shocking service and totally pointless using my ID sim!

I also received a weird email regarding this question from a gmail account. I’m assuming it is not a genuine ID customer service employee?

Hi ​@huw118 

I’m sorry to hear this, please could you let us know the full postcode(s) where you’re having issues?

Are you having issues everywhere you go or when in other areas is signal better?

Tom

Hi Tom

BN16LD

signal is hit and miss in most areas to be honest with you.

Hi ​@huw118 

Taking a look the area of BN1 6LD is subject to an outage at this time, Three UK are aware and are actively working on a fix, apologies for any inconvenience caused.

How long have you had these issues here?

Tom

Hi Tom

ever since I joined ID. About 2 months ago 

Hi ​@huw118 

Okay, all iD Mobile plans have a cooling off period in which an order can be returned should coverage be found to be unsuitable, was this option considered?

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom