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Question

Text messages not being received

  • 8 September 2020
  • 28 replies
  • 2443 views

Userlevel 1

I am not receiving all of my text messages what can I do?


28 replies

Userlevel 7
Badge +8

Hi @randomthought,

 

Have you tried disabling iMessage when requesting the codes?

 

Have you ported your number into us, or performed an update on your handset recently?

 

Will

No, for all the questions. I have ported to you guys 9 months ago and have been using same handset. I didn’t disable iMessage 

Userlevel 5
Badge +8

Hello @randomthought 

 

We’ll send you a private message on here so that we can verify your details.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

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