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Text messages not being received


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28 replies

Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 18, 2021

Hi @randomthought,

 

Have you tried disabling iMessage when requesting the codes?

 

Have you ported your number into us, or performed an update on your handset recently?

 

Will


No, for all the questions. I have ported to you guys 9 months ago and have been using same handset. I didn’t disable iMessage 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • June 20, 2021

Hello @randomthought 

 

We’ll send you a private message on here so that we can verify your details.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile