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Texts not sending

  • March 9, 2022
  • 1 reply
  • 84 views
Betty Adams
Community Member

I recently moved my number over to my new iD mobile iPhone 12.

I have reset my old iPhone 8 which I now plan to sell. However, my messages on my new iPhone 12 now don’t seem to be sending - does anyone know how to solve this? Thank you 

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    1 reply

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • March 17, 2022

    Hey @Betty Adams,

    Try this: 

    1)    Turn off iMessage (Settings > Messages)
    2)    Restart your phone (by pressing and holding the on/off button)
    3)    Tap Settings > Phone > My Number and confirm that it is correct. 
    4)    If it is not correct, please enter the correct number
    5)    Turn iMessage back to On (Settings > Messages)
    6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

     

    To see if it fixes the issues you’re facing.

    Mohammed

     

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