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Question

The worst network ever

S
Active Contributor

Why can’t I get a response from ID Mobile? 

I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!!

 

 It’s all the G’s!

 

 Calls are constantly dropping out. Data is non existent anywhere in the country. 
 

And customer service doesn’t exist. 
 

I guess my only avenue now is to leave negative reviews and contact OFCOM. 
 

What a terrible company

    6 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3097 replies
    • June 22, 2025

    Ofcom won’t help you with customer disputes, as they don’t deal with them. You can leave a review if you want. If you’d like to discuss your issue with support in real time, you can chat with a live chat agent using the link below.

    https://idmobile.co.uk/live-chat

     

     

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    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • June 23, 2025

    Hi ​@Slartibartfast 

     

    I’m sorry to hear this, I can see we’ve responded to your other post, we’re not a live chat service on the community so we won’t be able to respond instantly, for a quicker chat, ​@WelshPaul suggests the live chat above.

     

     

    Tom

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    S
    Active Contributor
    • Slartibartfast
    • Author
    • Active Contributor
    • 13 replies
    • June 25, 2025

    ​@WelshPaul  The link doesn’t work

    A
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Anika A
    • iD Mobile Employee
    • 471 replies
    • June 25, 2025

    Hi ​@Slartibartfast 

     

    We’re currently experiencing a technical issue that means some customers are unable to:

    • Make or receive calls.
    • Access the iD Mobile app or my.idmobile.co.uk.
    • Connect to an agent on Live Chat.

     

    Please see the link below:

     

    https://community.idmobile.co.uk/contacting-id-183/some-customers-can-t-make-or-receive-calls-access-the-id-mobile-app-or-connect-to-live-chat-72269?_gl=1*1ttr487*_gcl_aw*R0NMLjE3NDk4Mjc2MjQuQ2owS0NRandtS19DQmhDRUFSSXNBTUt3Y0Q0TG5yM1FpNG9sSTVRN2lOQWZ2bjlNcHYya2dYZTVEcE5IUlRKYVpTQm8zZFlmNXVKeFZjRWFBdGpTRUFMd193Y0I.*_gcl_au*MTYwMzY3MzM3MC4xNzQ3NjU0MDc1*FPAU*MTYwMzY3MzM3MC4xNzQ3NjU0MDc1*_ga*MTczMDI2MzI4OC4xNzIzOTk5MDI2*_ga_XFK6G4B1Y7*czE3NTA4NTEwMjYkbzc4NiRnMSR0MTc1MDg1NDE4MyRqNTgkbDAkaDcyMTY2NjY1OQ..*_fplc*Q1lQWGlQVkVwTU9GbFpLaVJQMW5kMXVMcXNqY0hIMU5PWCUyQnQ4T0R4T2dLTkJ4WHYxYlJtakFpayUyQjF2Ync0aXBhNU9yeFdWdDhvdXZZNDZJYVVMZ0JUYk05MHE5eDVXWEFDN2RvZzdMcXJqTm5NMk9HNk4yR0V1S0JpUnphZyUzRCUzRA

     

    Anika

     

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    S
    Active Contributor
    • Slartibartfast
    • Author
    • Active Contributor
    • 13 replies
    • June 25, 2025

    ​@Anika I’ve had to collect a new sim from curry’s because the last one stopped working. I now can’t activate it as the app is down and live chat is down. I can’t work without a phone, and there’s no way to activate my sim. Pretty poor

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1420 replies
    • June 30, 2025

    Hi ​@Slartibartfast had you managed to get this activated?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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