I’m on day three of very intermittent data service. The first day speeds were very slow and dropouts were frequent; what seemed like once every 15 minutes. Yesterday was excruciatingly bad; very very very slow, if I could get data whatsoever, and unable to make calls. At one point this morning there wasn’t even an ID Mobile network for the phone to connect to. In fact, I think the issues may have started four days ago, but I wasn’t at home much unlike these last three days.
I’ve tried talking to a chat agent. Absolutely useless. I told them I had two contracts/phone numbers on separate phones (one eSIM one physical SIM). The agent says I need to delete my old number and put in my new number. I explained there was no old/new number but the agent insisted that I delete my old number and put in my new number, and restart the phone. For the heck of it I said I’d done it. The agent tells me to make a call, I said that works fine. Then the agent says, “I am glad I could assist. Thanks so much for being such an amazing customer, we truly treasure customers like yourself. After the chat, there will be a short survey where you can rate the level of service that you received from me...”
I replied they hadn’t resolved or answered my question as to when things would improve. They confirm that my issue is with data. Then the agent insists that I need a new physical SIM card. Over an hour I’ve been dealing with this agent, only for them to finally tell me that there’s unplanned ongoing work in my area.
I’ve tried phoning to make an official complaint, but got disconnected after a few minutes. I’ve also tried to register the complaint via the online chat, but that’s not working. I’ve entered in my data, and there’s no reply from any agent.
I am at my wit’s end.
When is this going to be resolved?
