Totally useless and zero customer care

Question

I have already posted on this subject.ID can’t and won’t talk to me and seem to rely on threatening texts and emails.Ill mention the distance selling regs and the Consumer protection laws in the Uk.If somebody from ID ( not a “ Community texter ) could actually bother to contact me ( not through my new number of course as it’s defective ) I’ll explain why the service is not of merchantable quality .Simon

Siân W · Accepted Answer

Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.https://www.idmobile.co.uk/live-chatAdditionally, we have our Community page here, which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers.We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.https://www.idmobile.co.uk/legal/accessibilityAll this information is available on our website.Additionally I would like to mention, that just cancelling your Direct Debit would not cancel your contract. You would still be liable for the payments, and you may have marks on your credit file as a result of missed payments.We will be happy to continue to discuss this in our chat, or on any of the other methods mentioned above.

Siân W · Answer

Hi ​@Simon48Sorry to hear that you have a complaint. We have popped you a private message here now so we can discuss this further.Thanks.

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