New monthly plan with Id mobile downloaded app and followed all instructions but when I try to call out I get message. Not registered on network. Each time
Solved
trying to make a call and get message not registered on network
Best answer by andewhite
That could happen in the Midlands area where iD Mobile have shutdown their 3G network,
In this area, you’ll need a correctly configured handset, which is approved for use with the iD Mobile 4G Calling service (VoLTE).
This topic has been closed for replies.
+26That could happen in the Midlands area where iD Mobile have shutdown their 3G network,
In this area, you’ll need a correctly configured handset, which is approved for use with the iD Mobile 4G Calling service (VoLTE).
+26Does your iD SIM work in another handset,
If not you may need a replacement SIM card, or maybe your iD account is blocked for some reason.
Forum members can't look at customers accounts, for privacy and security reasons.
Have you used the online iD Live Chat service to contact customer service? Unfortunately, the advisers work between 9am and 8pm on weekdays.
Yeh tried in another handset, no joy will only let me call out using WiFi, will be out and about tomorrow so I'll see if I pick up the network
+25Hi
Are you only having issues with calling out?
How are texts and data?
Is this only happening in certain locations or wherever you go?
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.