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unable to get phone coverage

  • 3 September 2024
  • 9 replies
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Hi, so got a new phone around a week ago and am now on holiday in turkey and my data roaming does not work, have switched data mode or something like that to 4g and tried restarting my phone but still not working and advice from google I have tried and nothing seems to work 

any ideas on how to fix this ? 

Best answer by andewhite

You can’t use your UK plan allowances to roam-like-at-home in Turkey, @Finn clements

Is the bill cap for your iD account high enough to cover roaming use in Turkey?

Roaming data using your iD SIM costs £1.50/MB - ouch!

 

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andewhite
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  • September 3, 2024

You can’t use your UK plan allowances to roam-like-at-home in Turkey, @Finn clements

Is the bill cap for your iD account high enough to cover roaming use in Turkey?

Roaming data using your iD SIM costs £1.50/MB - ouch!

 


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  • September 3, 2024

Hey thank you, my bill cap is at the max of £50, so I’m not sure if that will be it as I Havn’t used any of that while being out of the eu is there anything else it could be ? 


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  • September 3, 2024

Any other ideas @andewhite would be much appreciated .

thankyou 


andewhite
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  • September 3, 2024
Finn clements wrote:

Hey thank you, my bill cap is at the max of £50, so I’m not sure if that will be it as I Havn’t used any of that while being out of the eu is there anything else it could be ? 

A bill cap of £50 buys 33MB of roaming data in Turkey - if your iD SIM is in a smartphone, this tiny amount of data could be used quickly by any app updates or other background activity. 

Have checked the APN settings?

https://www.idmobile.co.uk/help-and-advice/settings#apn

 

 

 

 


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  • September 3, 2024

Ok thank you, thinking about it that amount of data won’t do too much for me 😂

 

thanks again,


andewhite
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Finn clements wrote:

Ok thank you, thinking about it that amount of data won’t do too much for me 😂

 

thanks again,

If your handset is eSIM capable, maybe a data-only eSIM with a travel plan for Turkey would be a better option?

For example: https://airalo.com/turkey-esim, https://roamless.com.


  • Active Contributor
  • 7 replies
  • September 13, 2024

I can't get coverage it's been like this for 3 days now I can't accept this service. I travel around northwest and it is terrible.  Does anyone have an answer to this issue 


  • Active Contributor
  • 7 replies
  • September 13, 2024

No response I not at all happy .


Tom
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  • September 17, 2024

Hi @Ando1967 

 

Please note that this is not a live chat, we typically cannot answer posts quickly.

 

Please could you let us know the postcode(s) where you’re having issues?

 

Do you have absolutely no signal or is it just slow?

 

Tom


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