unable to make a phone call when my home wifi is on.

Hi there ​@Steve Lake 

This sounds either like a phone/account/SIM blip or a router issue in my opinion.

The only difference between normal calls and Wi-Fi calls is how the call is routed. With normal calls the call goes via the phone mast, with WiFi it goes via your home router.

I’d be inclined to think:

1. it’s a faulty SIM. You could pop down to Currys and get one FOC - plus it would be quicker if it turns out the SIM was faulty.
2. it might be an account setting issue as they have to set up this functionality at their end.
3. that if number 1 doesn’t sort it, try power cycling (posh for switching it off and on) the router before considering number 2.

Hi Tom,

All sorted thanks for your advice.

I turned off the WiFi calling on my mobile and it now works.

Hi ​@Steve Lake 

Glad to hear that helped.

Tom

Hi there im unable to make calls or txt and my data is not working at all i have unlimited minutes and txt so don't understand why is happening I've not been able to use anything for the last 3/4  wks now and yet I am being charged for the account what can I do to get it all back in working order 

​@Stephen Hansell Hi there

What phone are you using?

Also pop your postcode into this, does it state there’s a known issue?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

If there’s no known issues, whilst you’re at it, pop it into here too - it’ll default to 4G, just toggle to 3G and 5G

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

If 3G has been turned off then have you read through this:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Hope this all helps?

Hi there im using the Samsung s22 phone and I am unable to make calls or txt and my data is not working at all it just says emergency calls only.  So I have had to get a giffgaff sim pay as you go  until I can get this sorted out I'm up to date with payments and everything so I don't understand what happened 

As your phone is showing emergency calls only I would suggest popping into Currys and asking for a replacement SIM ​@Stephen Hansell. You can then activate this replacement SIM via the app or online portal.

Or before doing anything else would it be possible to try the SIM in another phone? This would highlight whether the phone or SIM is faulty too.

Was the phone was purchased from iD Mobile?

If it was and is less than 12 months old Currys should also be able to check the phone. If they find the phone is faulty they should be able to put a warranty claim through for you.

Hello ​@Stephen Hansell 

Thanks for your post to us here on the community. 

We are sorry to hear you are experiencing issues. 

Have you been able to visit a store to request a replacement SIM?

If not, please do let us know or reach out to our Live Chat team here. 

Thanks, 

Nat