Skip to main content
Solved

unable to make a phone call when my home wifi is on.


Steve Lake
New
 Contributor

Why can't I make a phone call when my phone is connected to my home WiFi?

If I want to use my id SIM card to make a call then I have to turn offy WiFi on my phone first.

Best answer by Tom

Hi ​@Steve Lake 

 

Sorry to hear this, have you tried turning Wi-Fi calling off on your device?

 

Tom

View original

Daz_S
Bronze
 Contributor
Forum|alt.badge.img+11
  • Bronze
 Contributor
  • November 20, 2024

Hi there ​@Steve Lake 

This sounds either like a phone/account/SIM blip or a router issue in my opinion.

The only difference between normal calls and Wi-Fi calls is how the call is routed. With normal calls the call goes via the phone mast, with WiFi it goes via your home router.

I’d be inclined to think:

  1. it’s a faulty SIM. You could pop down to Currys and get one FOC - plus it would be quicker if it turns out the SIM was faulty.
  2. it might be an account setting issue as they have to set up this functionality at their end.
  3. that if number 1 doesn’t sort it, try power cycling (posh for switching it off and on) the router before considering number 2.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • November 20, 2024

Hi ​@Steve Lake 

 

Sorry to hear this, have you tried turning Wi-Fi calling off on your device?

 

Tom


Steve Lake
New
 Contributor
  • New
 Contributor
  • November 21, 2024

Hi Tom,

All sorted thanks for your advice.

I turned off the WiFi calling on my mobile and it now works.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • November 22, 2024

Hi ​@Steve Lake 

 

Glad to hear that helped.

 

Tom


Stephen Hansell
New
 Contributor

Hi there im unable to make calls or txt and my data is not working at all i have unlimited minutes and txt so don't understand why is happening I've not been able to use anything for the last 3/4  wks now and yet I am being charged for the account what can I do to get it all back in working order 


Daz_S
Bronze
 Contributor
Forum|alt.badge.img+11
  • Bronze
 Contributor
  • November 24, 2024

@Stephen Hansell Hi there

What phone are you using?

Also pop your postcode into this, does it state there’s a known issue?

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

 

If there’s no known issues, whilst you’re at it, pop it into here too - it’ll default to 4G, just toggle to 3G and 5G

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

 

If 3G has been turned off then have you read through this:

 

Hope this all helps?


Stephen Hansell
New
 Contributor

Hi there im using the Samsung s22 phone and I am unable to make calls or txt and my data is not working at all it just says emergency calls only.  So I have had to get a giffgaff sim pay as you go  until I can get this sorted out I'm up to date with payments and everything so I don't understand what happened 


Daz_S
Bronze
 Contributor
Forum|alt.badge.img+11
  • Bronze
 Contributor
  • November 24, 2024

As your phone is showing emergency calls only I would suggest popping into Currys and asking for a replacement SIM ​@Stephen Hansell. You can then activate this replacement SIM via the app or online portal.

Or before doing anything else would it be possible to try the SIM in another phone? This would highlight whether the phone or SIM is faulty too.

Was the phone was purchased from iD Mobile?

If it was and is less than 12 months old Currys should also be able to check the phone. If they find the phone is faulty they should be able to put a warranty claim through for you.

 


Forum|alt.badge.img+7
  • iD Mobile Employee
  • November 25, 2024

Hello ​@Stephen Hansell 

 

Thanks for your post to us here on the community. 

 

We are sorry to hear you are experiencing issues. 

Have you been able to visit a store to request a replacement SIM?

If not, please do let us know or reach out to our Live Chat team here

 

Thanks, 

 

Nat 


Reply.