Unable to make calls - Samsung Galaxy A20e

Hi there ​@Marie Ann Evans 

Was the phone originally supplied by iD Mobile?

If it wasn’t and you originally obtained it from Vodafone (or other operators using Vodafone), EE (or others) or O2 ( or others) then it could be your previous providers software inhibiting the VoLTE functionality.

Even if it was supplied by iD back in 2019, as I’ve recently discovered due to its age (or another unknown at least) it may also not work after the 3G was switched off.

What you could do is go to settings → About phone → Software information → Service provider software version and reply with the last group of letters ie xxx,xxx/xxx,xxx

Hi thanks for reply. No the phone was purchased online unlocked in march. 

I'm not following you sorry, which letters do I need to insert there?

It isn't possible to click on anything in that particular section, unless I'm in the wrong one, I've checked a few times and restarted phone. 

Okay ​@Marie Ann Evans 

There has been an increase in others recently buying ‘unlocked’ phones from certain websites and it transpires some are not even UK models, or others were supplied by other UK networks. Either can mean they won’t work on iD Mobile.

Anyway, grab your phone and:

• press the settings icon
• scroll down to the bottom and click on About phone
• from there look for Software information and click on that
• then scroll down until to see Service provider software version

Then provide the last group of letters from the service provider software version. They normally show like this VOD/EVR/XEU,XEF or something like that. The first part doesn’t matter, its the last bit that does.

Forgive my lack of knowledge and stupidity here - I'm very tired having been trying to sort this for days now! I get what you mean, here it is .…

EVR/EVR,EVR/EVR

I cant thank you enough, I purchased it for £50 2nd hand so don't think I'll get very far with returning it so will look at purchasing a more upgraded version with this knowledge now at hand.  

Thank u, Daz - u Saturday night IT wizard!

It was no problem at all ​@Marie Ann Evans 

I can get up from behind my sofa now!🤣

And with your now knowledge I’m sure you’ll sort it out.

You could always see if a relative or friend with the same A20e phone, but they’re with EE to see if theirs is unlocked to iD and swap phones. For info my Samsung phone ends in XEU/XEU,XEF/DRE and mine is fine with LTE and VoLTE

And I’ve been called some things in my time, but never that lol.

edit. What I was getting to regarding another phone on EE. If they bought it used it could be truly unlocked and works on iD. We already know yours would work on EE so swap them.

HI ​@Marie Ann Evans 

​@Daz_S is correct in his info with regards to your handset being controlled by a networks software.

 Depending on how confident you are you can try 2 things. The first is relatively simple and the 2nd sounds complicated but really isn’t (I successfully completed it and I’m a numpty when it comes to tech!).

Solution 1 - Do you know anyone who has a EE SIM? If so, try putting their SIM into your phone and once connected perform a manual Software update. Hopefully this would mean that the relevant software update for VoLTE settings would now be available and then you try your iD SIM again.

Solutions 2 - Flash unbranded (uncontrolled) software to your phone.
This is a reply I posted on ‘how to’ for someone else who had the same problem with not having the VoLTE option on a Samsung phone….

https://community.idmobile.co.uk/ask%2Da%2Dquestion%2D18/just%2Dsome%2Dbasic%2Dquestions%2Dabout%2Dnew%2Dsim%2Dcard%2Dvolte%2Dupgrade%2D68606

Yes, it does look complicated but it really isn’t. If you know someone that could help you then ask them to go through it with you because once you completely unlock the phone you won’t have to worry again i.e. you buy another 2nd hand phone and you come across the same problem…. you spend a lot of time looking for another phone that has uncontrolled software and this may be near on impossible as most handsets are sold by networks and controlled by them.

If you want to go down the route of wanting to flash unbranded software to your phone and you have any questions then please feel free to ask as I am more than happy to help! x
 

Hi ​@Marie Ann Evans 

Sorry to hear that you have possibly been mis-sold a phone by a third party, however happy to see the community were able to help you here.

Thanks ​@Daz_S & ​@Decembersangel72.

Tom

Hi everyone, sorry it's been a while but I just wanted to let you all know that I managed to reset the phone using "patched odin". It took 4 days for me to get my head around it all but it worked!!! Thanks to all for your helpful comments which directed me to the right place to sort this xxx

Hi ​@Marie Ann Evans 

Glad to hear you found a solution to this.

Tom

Hey get you you 4 day IT wizard!😜

Enjoy your phone 😁