I have received my new SIM card but cannot make or receive calls. It's showing 1-2 bars of 4G and I have tested the phone with my old EE SIM card which works perfectly fine so it is not the phone. Do I need a replacement SIM card for this to work?
Unable to make or receive calls
Hi
Sorry to hear this, please try the following;
For iPhone;
Settings > General > Transfer or Reset eDevice] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
I have the same problem. Unable to receive calls unless they come from another phone that uses ID Mobile. All othe networks I am unable to receive calls from. I've been in contact through chat with technical team who just keep escalating the problem but nothing has been resolved in over a month.
I've mayhe foolishly recently taken out a second line with ID Mobile and I am having problems with receiving one time verification codes but I can receive normal texts from mobiles.
2 lines both with problems. Over an hour on live chat. Feeling very low about it all.
Hi
Sorry to hear this, are you unable to receive all OTP codes or just some?
Tom
I have received my new SIM card but cannot make or receive calls. It's showing 1-2 bars of 4G and I have tested the phone with my old EE SIM card which works perfectly fine so it is not the phone. Do I need a replacement SIM card for this to work?
Is this in a certain area? If you enter your postcode into the Network Status Checker, do any faults come up?
https://www.idmobile.co.uk/help-and-advice/coverage
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