I have received my new SIM card but cannot make or receive calls. It's showing 1-2 bars of 4G and I have tested the phone with my old EE SIM card which works perfectly fine so it is not the phone. Do I need a replacement SIM card for this to work?
Solved
Unable to make or receive calls
Best answer by Tom
Hi
Sorry to hear this, please try the following;
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
+25Hi
Sorry to hear this, please try the following;
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Tom
I have the same problem. Unable to receive calls unless they come from another phone that uses ID Mobile. All othe networks I am unable to receive calls from. I've been in contact through chat with technical team who just keep escalating the problem but nothing has been resolved in over a month.
I've mayhe foolishly recently taken out a second line with ID Mobile and I am having problems with receiving one time verification codes but I can receive normal texts from mobiles.
2 lines both with problems. Over an hour on live chat. Feeling very low about it all.
JoanGriff wrote:
I have received my new SIM card but cannot make or receive calls. It's showing 1-2 bars of 4G and I have tested the phone with my old EE SIM card which works perfectly fine so it is not the phone. Do I need a replacement SIM card for this to work?
Is this in a certain area? If you enter your postcode into the Network Status Checker, do any faults come up?
Hi
My sim card stopped working a week ago.
I ordered a SIM online which did not work after activation.
I went to currys and got a new SIM which is not working either. I am without service for 8 days now.
On live chat is not helping. I have done all they said but not working.
I have the same mobile Iphone 11 which got about 18 months ago.
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