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unable to make or recieve calls / texts

A
Community Member

I have transferred from 3 today and my number should have transferred over too. 
 

My data is working but I am unable to make or receive phone calls or send or receive texts. 
 

I have been on the live chat twice. 1st time I was told to wait until 6pm and the problem would resolve. 2nd time (after 6pm) I was told to reset my network setting which didn’t work and then I list my place in the live chat. 
 

Could I please get some help to resolve this issue. 
 

thanks

 

Alan

Best answer by Matthew T

@Alan1984 -

Have you tried these troubleshooting steps?

Thanks.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • October 7, 2024

    Maybe you need to enable VoLTE on the handset with your iD Mobile SIM, @Alan1984. 

    Forum member (non-iD).
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • October 9, 2024

    @Alan1984 -

    Have you tried these troubleshooting steps?

    Thanks.

    iD Community Manager

    Reply.


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