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unable to receive or make calls


So far 3 days were I am unable to make or receive calls, both husband and granddaughter who are on same network have no problems.

Went to currys whose network this is and told there is nothing they can do, and for me to keep switching phone on and off until it starts working again 😒

Need someone to speak too / fix the issue otherwise I will be looking for alternative mobile network 

Best answer by WelshPaul

Your device needs to have VoLTE enabled to make and receive calls over 4G. If you have a 4G device, but it doesn’t support VoLTE on the iD Mobile network, then you will need to purchase a phone that supports VoLTE or switch networks.

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19 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 401 replies
  • September 15, 2024

Is your phone 4g capable, with 3g currently closing in many areas??


WelshPaul
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  • 2452 replies
  • Answer
  • September 15, 2024

Your device needs to have VoLTE enabled to make and receive calls over 4G. If you have a 4G device, but it doesn’t support VoLTE on the iD Mobile network, then you will need to purchase a phone that supports VoLTE or switch networks.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • September 18, 2024

Hi @Karen49,

Welcome to the Community!

As ​​@WelshPaul advised you’ll need to enable VoLTE.

Please visit the link below for further information on our 3G Switch off.

 

 

Kash


  • Helpful
 Contributor
  • 16 replies
  • September 19, 2024

My phone is a Google Pixel 3a. It is supported by 4G calling and is VoLTE compatible but I have the same issue. Why is this? 


  • Helpful
 Contributor
  • 16 replies
  • September 19, 2024

ID Mobile employees and other ‘legends’ who love to hang around on ID Mobile chat boards. Some of us have phones that are 4G compatible but still can’t make calls with supposedly good coverage. Are you sure that checking the link is the only solution? Or is the real truth that something has happened and you can’t tell us what the fix is? 


WelshPaul
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  • 2452 replies
  • September 19, 2024

The trouble with Android phones is they can come with a variety of firmware revisions, some customised to work with features on certain networks. If you cannot enable VoLTE while on a certain network, then you have two options available to you.

  1. Buy a phone that is known to work with your network of choice
  2. Switch networks and hope that your existing device will work on that network

Like it or not, those are your options.


  • Helpful
 Contributor
  • 13 replies
  • September 19, 2024

Hi.

For around a week now when I am at home or certain locations I am unable to make phone calls or receive phone calls. I have signal and mobile internet works fine. I can also send texts. I am using an Iphone 12 5G capable phone with an Esim. Iphone 12 and above are VOLTE enabled by default. I have a secondary Iphone 12 with a Three sim and it works fine, the problem is not with my phone. I have followed Every step on your website, resetting network etc didnt work. I have reported the problem via webchat and got a text to get in touch with you as you need to ask more technical questions. I am currently in contract but needless to say that I am not happy with the service you are providing, for work and for personal reasons I cannot afford to not to be able to make or receive phonecalls. I dont feel that it is my fault nor that I dont care as I have followed all the instructions you have provided. If this issue cannot be sorted by the end of next week I would like to break contract with you of course without an early exit fee as you are not providing the agreed service. I would kindly appreciate if someone could get in touch with me the webchat is rather useless. Thank you in advance.


WelshPaul
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  • 2452 replies
  • September 19, 2024

It is possible that with the current mass 3G switch off, the THREE network is having issues with VoLTE calls due to high volumes of traffic now hitting the network as a result of said switch off. VoLTE is definitely enabled by default on iPhones and Apple doesn’t allow the networks to mess with their software and so it should ‘just work’.

Below is a current map which includes September dates that show what areas have had their 3G masts turned off to date:

 


Nicola JaneG
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  • 1 reply
  • September 19, 2024

I have an iPhone 15 and have been unable to make or receive calls. My husband and son, in the same room as me and also on iD mobile have no issues. 


  • 3 replies
  • September 19, 2024

What can we do about this. I'm.on a OnePlus 5t. Stopped working today. 

 


  • Author
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  • 1 reply
  • September 19, 2024

My issue has been sorted out went back to curry  store and the support team helped 


  • 3 replies
  • September 19, 2024

Hi Karen Currys in store?  What do they do? 


  • Helpful
 Contributor
  • 16 replies
  • September 19, 2024
WelshPaul wrote:

The trouble with Android phones is they can come with a variety of firmware revisions, some customised to work with features on certain networks. If you cannot enable VoLTE while on a certain network, then you have two options available to you.

  1. Buy a phone that is known to work with your network of choice
  2. Switch networks and hope that your existing device will work on that network

Like it or not, those are your options.

Thanks, I appreciate the honesty. I won't be buying a new phone and will go with Lebara Mobile who use Vodafone (they offer a 2G network and WIFI Calling for my model). ID Mobile need to be clearer with the list of compatible phones on their network — it's not possible to work this out from the information currently available. I think they've really dropped the ball on this one.


  • Helpful
 Contributor
  • 13 replies
  • September 20, 2024

Iphone users I have managed to fix it on my Iphone…. If you are using an Iphone with IOS18 open settings, select apps, scroll down and select phone, and where it says “My number” type your number starting with a 0(zero). Then click save. Try to make a phone call. Worked for me straight away.


  • New
 Contributor
  • 1 reply
  • September 20, 2024

Wow putting in the phone number worked and sorted my iPhone issue. I had tried all other helps inc getting a new SIM card. Thank you


Dace
New
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  • New
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  • 1 reply
  • September 21, 2024

Sorted for iPhone typed my phone number in settings all sorted now, can make or receive calls 


  • New
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  • 1 reply
  • September 21, 2024

I was giving up hope and was about to leave the network when I found this solution from DPeter and it works!  I updated my iPhone 11 to iOS 18 and typed in my phone number per the guidance given and I can now send and receive calls perfectly. Thank you !


  • New
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  • 1 reply
  • September 21, 2024
DPeter wrote:

Iphone users I have managed to fix it on my Iphone…. If you are using an Iphone with IOS18 open settings, select apps, scroll down and select phone, and where it says “My number” type your number starting with a 0(zero). Then click save. Try to make a phone call. Worked for me straight away.

YOU ARE AMAZING !


  • New
 Contributor
  • 1 reply
  • January 10, 2025

Sadly I have had the ‘not able to make or take calls problem’ too and tried all the suggested fixed including re-entering your phone number in Apps - it did NOT make any difference :(

I have an iPhone SE that was working just fine on an iD contract until a week ago - everything else on the phone works well, just not then actual phone element. Multiple iD mobile chats this week got me no where except waste several hours of my week. As I run my own business this problem just isn’t tolerable, so I’ve just ordered an iPhone 16 and am changing provider. Good luck everyone else. iD mobile really need to sort this remarkably common problem asap or they will lose a LOT of customers...


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