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updating current status

  • June 4, 2025
  • 2 replies
  • 25 views
Alison Ramon
Active Contributor

It has been confirmed to me that there is an outage problem in my area ( TORBAY). I am not able to  receive or make calls and haven't been for 36 hours. Why has ID not updated its current status page  in regard to voice calls from normal to disrupted? 

 

    2 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 5, 2025

    Sorry to hear this ​@Alison Ramon  this must be very frustrating.

    The online system is automatically updated every 30 minutes, is it not displaying that there are any current issues?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • June 5, 2025

    ...

    The online system is automatically updated every 30 minutes, is it not displaying that there are any current issues?

    Is that still true nowadays, ​@Siân? 

    The Three UK network status checker doesn’t seem to update every 30-minutes - are MVNO companies offered a better status checking service?

    Forum member (non-iD).

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