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Urgent > i can not make or receive call but my internet in connected

  • July 24, 2025
  • 1 reply
  • 57 views
Ali Nazari
Community Member

Hello

Please note I can not make or receive call since this morning, however my data is connected. I am waiting for urgent phone call and need this to be resolved urgently please

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 28, 2025

    Hi there ​@Ali Nazari, sorry to hear that. Last week on the date you posted this, there was an issue with EE and Vodaphone, which caused disruption, and stopped users being able to call and receive calls from anyone on those networks. This furthermore had a further impact on other networks, but has since been resolved from last Friday.

     

    This issue was with EE and something out of our control, and we sincerely apologise for the issues caused.

     

    If you’re still having issues now, please do let us know.

     

    Thanks,

    Tyler

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