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Urgent: Incorrect Number Displayed and Poor Network Connectivity

  • September 17, 2024
  • 1 reply
  • 57 views
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Community Member

I am writing to report an ongoing issue with my mobile service.

I provided my PAC number, 07853930799, for the transfer of my existing number to iD Mobile. However, some of my contacts are still seeing the incorrect number, 07737280646, when I call or text them. This issue was previously reported on July 27, 2024, and I received an email from you stating that it had been resolved.

Additionally, I have been experiencing poor network connectivity in recent days, which has resulted in dropped calls and interruptions during calls.

I request that you investigate these matters and resolve them as soon as possible. It is important that my correct number is displayed for all outgoing calls and text messages to avoid confusion.

Best answer by Tyler

Hey there @Farhad, welcome to Community!

 

For the wrong number showing, please try the following depending what phone you have:

 

For iPhone:

 

1) Turn off iMessage (Settings > Messages) 2) Restart your phone (by pressing and holding the on/off button) 3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number 5) Turn iMessage back to On (Settings > Messages) 6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android:

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not. 2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

In terms of your coverage issues, is it only calls you’re having issues with?

 

Thanks,

Tyler

 

 

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • September 20, 2024

    Hey there @Farhad, welcome to Community!

     

    For the wrong number showing, please try the following depending what phone you have:

     

    For iPhone:

     

    1) Turn off iMessage (Settings > Messages) 2) Restart your phone (by pressing and holding the on/off button) 3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number 5) Turn iMessage back to On (Settings > Messages) 6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:" If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For Android:

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not. 2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    In terms of your coverage issues, is it only calls you’re having issues with?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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