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Very poor data and signal


  • New
 Contributor
  • 4 replies

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated 

 

Best answer by Tyler

Hey there @bRaDz, thank you for confirming. If you’ve been offered a free replacement SIM card, this is a usual troubleshooting method we try to see if the issue is SIM, handset or coverage related, and can either resolve the issue, or help us understand further.

 

I’d definitely recommend trying the free replacement SIM card to see if that helps, and if not, we can investigate further with yourself.

 

Thanks,

Tyler

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10 replies

  • Active Contributor
  • 6 replies
  • September 4, 2024

I had something similar visiting Whitby recently.

The coverage checker showed…

“4G Coverage

Yes – Excellent service
Great news - 4G is in your area. If your device is 4G calling compatible, you'll have excellent 4G coverage for calls, texts, and mobile internet.”

But the service checker showed…

“There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.”

So it looks like the Three network is crumbling!


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • September 7, 2024

Hi @bRaDz, if you haven’t already, it may also be worthwhile checking for any outages in your local area that could be contributing to the coverage levels. 

This can be checked via this link:

Check your network coverage | Support | Three

It’s under “Network status”

-Lauren


  • Author
  • New
 Contributor
  • 4 replies
  • September 7, 2024

Hi  Lauren 

The network coverage says there are ongoing repairs while a live chat advisor tells me there isn't, it was working fine for the first month before degrading to what it is now, as nobody knows I will give it another week and see if it picks up, if not I will have to move, I use the mobile for my business you see..

Thanks for getting back 


  • Author
  • New
 Contributor
  • 4 replies
  • September 7, 2024

Today it says no reported problems??? I'm lost 😁


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 10, 2024

Hey there @bRaDz, thank you for confirming.

 

The status checker is updated every 30-minutes, so it could be that the general issue was resolved in-between the times you originally checked it.

 

Are you still having issues currently, and does it say work is on-going still, or not?

 

Thanks,

Tyler

 


  • Author
  • New
 Contributor
  • 4 replies
  • September 10, 2024

Hello Tyler

Although the status checker is showing no work being undertaken my fault remains the same, very poor signal, data is none existent.

The SIM is the same in another phone, I was offered another SIM to try but as this is only 3 months old I cannot see it as the fault as the signal changes in different locations

Cheers 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • Answer
  • September 11, 2024

Hey there @bRaDz, thank you for confirming. If you’ve been offered a free replacement SIM card, this is a usual troubleshooting method we try to see if the issue is SIM, handset or coverage related, and can either resolve the issue, or help us understand further.

 

I’d definitely recommend trying the free replacement SIM card to see if that helps, and if not, we can investigate further with yourself.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • October 29, 2024

Just to put this to bed a new sim was installed with no change to my problem, very poor signal and no data regardless of what the signal checker implies, provider was changed to talkmobile on Vodafone with no problems with either signal or data.

Cheers


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2235 replies
  • October 30, 2024

Hey there @bRaDz, sorry to hear that.

 

We wish you all the best with Vodafone/Talkmobile.

 

Thanks,

Tyler


Tom Earnshaw
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 18, 2025

My signal and data speeds aren't great in my area either the network seems very congested particularly in the evening as confirmed by three's service status get alright speeds early in the morning and good signal. The poor signal and speed is also here about 2mbs a sec from about 6pm