Hi , both me and my wife are on ID and for the last 2 weeks whenever making a call we can't hear the other person and vice versa, the call either goes quiet , sounds stuttered or sounds like.its under water , we have had to resort to watsapp calling but have missed important incoming calls due to terrible quality , we have tried restartingphones and checking for updates but still having the same problem , it only seems to effect ID calls and not calls through over sources Eg watsapp and fb messenger, many thanks

@JardaRegarding the Wi-Fi calling.What tends to happen is although you’re on Wi-Fi the SIM is still affected by the signal strength and when the signal drops too low it causes the Wi-Fi call to drop, ask me how I know…..However, there is a workaround for this - Enable Wi-Fi calling → toggle Airplane/Flight mode ON → toggle just the Wi-Fi back on → WiFi calls are no longer affected by the dropping mobile signal and you should find that as long as you’re in range of the Wi-Fi the calls should be fine.Just remember to take it out of Airplane/Flight mode when your leaving the Wi-Fi network.

Thank you @JardaWe’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Nat

very poor quality phone calls for 2 weeks

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