Very slow mobile internet

Hi @Agita Čivče-Vaivode 

I’m sorry to hear this, please could you provide the postcode(s) where you’re having issues?

Tom

Places like Chester city,CH5 and CH7 areas .

What does the coverage and outage checker say @Agita Čivče-Vaivode?

• How can I check the network coverage in my area? F.A.Q.

• How do I check for network outages in my area? F.A.Q.

Thanks.

Unusable at all. Needs to be sorted out as soon as possible, don't know what i am paying for at the moment as it is useless.

Sorry to hear this @Agita Čivče-Vaivode. Please try the steps in this guide:

• I can't use my mobile data (4G/5G) on my SIM. What should I do? F.A.Q.

Thanks.

Been trying these steps before and once again now and there’s no change in it. 
Two of my family members have had the same problem at the same post code and I am sure they will be in touch soon .

I wouldn’t reply if I didn’t use my home broadband , that’s how bad it is.

In that case @Agita Čivče-Vaivode please contact Live Chat and they can raise a ticket with our network partner 3UK:

https://www.idmobile.co.uk/live-chat

Thanks.

I am so sorry,but this is ridiculous, Live Chat was not a good and I don’t get any help at all. Been spending almost all my day off on this,but I am still at the point where I was.

Same story with me in Godalming , Surrey , shows full signal but the internet is next to nothing. Really fed up with ID now , it’s been like that for more than a month. 

@Agita Čivče-Vaivode - I’ll reach out to our Second Line team and see what they advise. Thanks.

Thank you the area with the issue is GU71RZ 

@Agita Čivče-Vaivode - looks like there is congestion in the CH7 and CH5 areas. This has been raised with Three UK to investigate, and will get back to you soon. Which device are you using and what date did this start? Thanks.

@Dimi75 - I’ll send you a Private Message to get more details to locate your iD account. Thanks.

That’s been already done and I’ve replied 4 days ago and that’s it no one got back to me. 

Just replied to your private message. 
Thank you. 

Thank you Matthew,I appreciate it👌

I am using a iPhone 15 Plus . I can’t remember exactly date, but it is been a while, at least two months. 

Thanks, have you got another device you can try @Agita Čivče-Vaivode ,  to eliminate it being an issue with the phone. 

Been trying in two different devices and it is still not working .

Hi @Agita Čivče-Vaivode,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Thank you for letting me know , is there any chance that this problem will be sorted or should I just move to a different provider. 
thank you. 

@Dimi75 -

Did you hear back regarding your ticket raised to Three UK? Thanks.

That’s what they said see the screenshot below.