In the last two months my signal has become extremely poor. In phone calls I can hear the person I have called but they can’t hear me. Nor does my phone ring properly - I can see someone has called but the phone didn’t ring (And yes, the sound was on, because I was expecting a call) I am in the HP6 area. I have never had this problem before. I have tried turning the phone off and back on but it has no effect on the signal received. I don’t have access to another sim card to try that. My phone is a Samsung Galaxy 23 Ultra.
Hello
Thank you for getting in touch and apologies for the delay in response.
We are sorry to hear you are experiencing issues with calls.
Can you please pop your full postcode in to our service checker here? This should list any known issues.
Also, are you using 4G/5G or WiFi calling?
Thanks,
Nat
Hi I have checked coverage for my postcode area and am told it is excellent. I don't know what I am using - I just call a number. It doesn't occur to me to look at the symbols. It also happens when people call me.
Deborah
Thank you
Can you please check if it is 4G/5G when you next attempt to make a call.
Did you also search your postcode in the service status page on the link?
Thanks,
Nat
Yes, service status fine. How do I know what I am using to make the call? I have the wireless calling symbol on my phone and it also shows a very weak phone signal.
Thank you
Can you please take a screenshot of the symbols at the top of your phone and post it to the thread?
Nat
Reply.
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