Skip to main content
Question

voice calls disconnecting mid call.

K
Community Member

Every time I make a voice call, the call disconnects. It is worse when phoning id mobile to id mobile. It is happening regularly. 

    2 replies

    MZone
    Silver Contributor
    Forum|alt.badge.img+17
    • MZone
    • Silver Contributor
    • 490 replies
    • February 4, 2025

    Could be to do with the 3G switch off. Does you phone have 4G calling or VoLTE?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • February 5, 2025

    Hello ​@kathrynclowes 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing an issue with calls disconnecting. Are texts and data working okay?

    Can you please confirm which handset you are using?

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions