Skip to main content
Solved

Volte

  • June 26, 2025
  • 6 replies
  • 117 views
J
Active Contributor
Forum|alt.badge.img

I've just gone into my settings and just realised in the mobile network settings the voltage sim 1 was turned off! Maybe if people try thst it might work?? Because mine has straight away. 

Best answer by Siân W

Hi ​@James yun  our friends over at Three had experienced some issues, but this all should be resolved now.

As ​@WelshPaul  has confirmed, VoLTE must be enabled on your handset, so if it has been switched off this may explain why/if you have been experiencing any issues with your calls.

      6 replies

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • June 26, 2025

      Indeed, enabling VoLTE is necessary for making and receiving calls over 4G and 5G connections.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        Active Contributor
        Forum|alt.badge.img
        • James yun
        • Author
        • Active Contributor
        • June 26, 2025

        Did it help??

        J
        Active Contributor
        Forum|alt.badge.img
        • James yun
        • Author
        • Active Contributor
        • June 26, 2025

        So I  other words!! It was the VOLTE turned off in the settings ?

        Siân W
        iD Mobile Employee
        Forum|alt.badge.img+19
        • Siân W
        • iD Mobile Employee
        • Answer
        • June 27, 2025

        Hi ​@James yun  our friends over at Three had experienced some issues, but this all should be resolved now.

        As ​@WelshPaul  has confirmed, VoLTE must be enabled on your handset, so if it has been switched off this may explain why/if you have been experiencing any issues with your calls.

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        J
        Active Contributor
        Forum|alt.badge.img
        • James yun
        • Author
        • Active Contributor
        • June 28, 2025

        Yes ! I've switched it back on and everything is fine now!.

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • June 30, 2025

          We’re glad to hear ​@James yun!

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

          Not the answer you were looking for?


          Create a new topic and ask a question to the iD Community.


          Create a topic
          Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
          Terms & ConditionsAccessibility statement