We're fixing an issue in this area

Hi @Alfie2000 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Thanks @Tom for your message. Unfortunately it has been a few weeks now, and I am still not able to send/receive phone calls.

I did try asking Three about this directly. Coincidentally, a day after I raised this query with Three, the Three Network Status web page changed from "We're fixing an issue in this area" to "Our system hasn't reported any network issues". But, no noticeable improvement in the 4G signal. So I wonder if my query just prompted them to update this status page.

I have tried asking Three about this again, but they are saying my ID Mobile account number is invalid - I presume they mean it is not a Three account number, so they won't offer support.

So it looks like after five years with ID Mobile without any issue at all, I will now have to change network, unless of course ID Mobile is able to get a better response from Three on my behalf.

@Alfie2000 -

Three have just switched off their 3G network, so you need to use VoLTE moving forward to make calls.Try these steps:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Thanks.

Thanks @Matthew T for the pointer to the 3G switch off steps.

I have been through them but to no avail.

My phone was already set to 4G, but it was worth looking at those steps again anyway.

My theory now is the 4G coverage Three reports in my area is probably not as good as their coverage report suggests. Possibly my phone has worked well for the past few years by falling back to 3G, even though it has always been set to 4G Preferred, but now of course no 3G and no fallback.