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Weird problem with numbers cutting out on a phone call

9 months ago
July 3, 2024
5 replies
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Chris99
New  Contributor
2 replies

Since using my ID mobile SIM, if I make a phone call - especially from home but this happens anywhere, if I read a number out on a phone call it nearly always breaks up, so if I say “post code M14 3RT” it will probably cut out at the 4 and certainly the 3. It makes it impossible to deal with any numbers, which is a problem because it’s my job!

If I switch to an O2 SIM in the same phone (S24 Ultra which supports having 2 physical SIMs), everything is fine, so it is definitely something to do with ID mobile.

My suspicion is that it’s something to do with the compression being used, but it means I simply can’t make outgoing calls.

Does anyone else have experience of this?

Best answer by andewhite

It’s a grey area @Chris99, but the iD terms state their services are for personal use only - not business.

Anyway, does your iD SIM work okay in another handset, or is this just an issue with the Galaxy S24 device?

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andewhite
Platinum  Contributor
12152 replies
Answer
9 months ago
July 3, 2024

It’s a grey area @Chris99, but the iD terms state their services are for personal use only - not business.

Anyway, does your iD SIM work okay in another handset, or is this just an issue with the Galaxy S24 device?

Forum member (non-iD).

C

Chris99
Author
New  Contributor
2 replies
9 months ago
July 3, 2024

It’s a grey area@Chris99, but the iD terms state their services are for personal use only - not business.

The funny thing is I just tried to book a taxi for our personal use and give a post code and this happened.

This wasn’t for business, but thank you for pointing out the ID terms I will ensure I will cancel the contract as soon as I am able. I don’t want to fall foul of their terms by ringing a client. How would ID treat the failure of their network if the client was also a personal friend? No need to answer further.