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what signal?!??

  • February 3, 2025
  • 2 replies
  • 40 views
A
Community Member

I live in SN10, was told good signal area when completing the ‘check signal’ on the website. It has to be said it is beyond useless. I was previously with EE and could make a call for the duration of my 20 min commute. I now disconnect at least 4 times and spend half of the drive trying to dial and connect. 
Switch from EE to UD sim pretty awful, unable to speak to anyone for help. Unable to take/ make a call or text.  The chat kept suggesting settings tweaks and every time I tried the chat disconnected and you had to start the process again. Two hours and a promise of £30 goodwill compensation that never materialised. 
I couldn’t have a lower opinion of this service 

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    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • February 4, 2025

    Hi there ​@Anne Walsh 

     

    I live in SN10, was told good signal area when completing the ‘check signal’ on the website. It has to be said it is beyond useless.

     

    From my experience some network providers coverage checkers are swayed in their favour. Does the Ofcom mobile network checker also say the signal is good for your postcode and postcodes you’re normally in? - https://checker.ofcom.org.uk/en-gb/mobile-coverage

     

    I was previously with EE and could make a call for the duration of my 20 min commute. I now disconnect at least 4 times and spend half of the drive trying to dial and connect. 

     

    Are you using the phone you used on EE and if so is it a Samsung?

    Also have you checked your phone is set up correctly for 4G and VoLTE?

     


    Switch from EE to UD sim pretty awful, unable to speak to anyone for help. Unable to take/ make a call or text.  The chat kept suggesting settings tweaks and every time I tried the chat disconnected and you had to start the process again. Two hours and a promise of £30 goodwill compensation that never materialised. 
    I couldn’t have a lower opinion of this service 

     

    I have to admit I too would prefer to be able to call and thus speak someone rather than chat via typing. If your area has remnants of 3G dotted about then your phone could be dropping to 3G and this would explain the data dropping out if its bouncing between 4G and 3G.

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      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 4, 2025

      Hello ​@Anne Walsh 

       

      Thank you for getting in touch. 

       

      We are very sorry to hear of the issues you have been facing with the service, we appreciate this must be frustrating. 

       

      Can you please take a look at the information and link provided in ​@Daz_S post and let us know if this helps? 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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