Since ID turned off 3G, supposedly, my signal has been absolutely horrendous (isn’t good anyway)…. I can’t even make a call when my phone has 5g or 4g yet for some strange reason it will drop back to 3G and connect a call…. But with this it goes all crackly and the person on the other line drops out then the phone cuts off. Your internet coverage is also bloody shocking….. I want out of this terrible terrible service….. and before anyone from ID says…. “It must be the handset”….. it’s come from ID also. I want some sort of discount or a way out of this shocking network now.
Solved
Whats going on?????
Best answer by Daz_S
Richard8791 wrote:
Since ID turned off 3G, supposedly, my signal has been absolutely horrendous (isn’t good anyway)….
Hi there
Same thing here too. I have documented some of it on these forums. Some is yet to be revealed (but I’ve been rather busy)
I can’t even make a call when my phone has 5g or 4g yet for some strange reason it will drop back to 3G and connect a call
I don’t have 5G here. But what you’re saying, about the call dropping to 3G, IS actually happening here. But how is this even possible unless Three have ballsed it all up and are quietly enabling 3G again, possibly in waves
But with this it goes all crackly and the person on the other line drops out then the phone cuts off. Your internet coverage is also bloody shocking
Had the very same today - crackling and had 3 calls dropped. The 1st one (EE), I thought was at their end, 2nd was a different number (Talkmobile) plus this one was WiFi calling and in both instances my phone was on speaker so no chance of me accidentally ending the call and the 3rd was back to EE.
andewhite wrote:
If there isn’t an iD Mobile 3G network service in your area, phone calls cannot drop to 3G - your iD phone would need 4G Calling capability.
And I’d agree as this is the logical answer, but…..
1st call over LTE in a non 3G area, so yep nowt wrong here, but note the signal strength
2nd call using WiFi calling, exact same location but again note the drop in network signal
3rd call, about 3 metres away from previous calls, WiFi calling on but deliberately just on the range limit of the WiFi and my phone is using 3G (note UMTS and HSPA+) and the signal strength
So if Three are being truthful and 3G has been switched off, and they’re not hitting the panic button and thus switching 3G back on and off (this 3G calling malarkey has been going on since they switched off 3G here) then I have no answer as to why my phone keeps making 3G calls, when it shouldn’t be possible.
+26How did you find out the iD Mobile 3G network service been shutdown in your area,
If there isn’t an iD Mobile 3G network service in your area, phone calls cannot drop to 3G - your iD phone would need 4G Calling capability.
Not all phones sold by iD Mobile can be used with their 4G Calling network service.
+26No, I’m just a community member like yourself,
You can avoid using this online public forum by contacting iD Mobile via their online Live Chat service.
Alternatively, send iD support a private message by Facebook Messenger or X (formerly Twitter).
🍀
Forum member (non-iD).
1 person likes this
+22Richard8791 wrote:
Since ID turned off 3G, supposedly, my signal has been absolutely horrendous (isn’t good anyway)….
Hi there
Same thing here too. I have documented some of it on these forums. Some is yet to be revealed (but I’ve been rather busy)
I can’t even make a call when my phone has 5g or 4g yet for some strange reason it will drop back to 3G and connect a call
I don’t have 5G here. But what you’re saying, about the call dropping to 3G, IS actually happening here. But how is this even possible unless Three have ballsed it all up and are quietly enabling 3G again, possibly in waves
But with this it goes all crackly and the person on the other line drops out then the phone cuts off. Your internet coverage is also bloody shocking
Had the very same today - crackling and had 3 calls dropped. The 1st one (EE), I thought was at their end, 2nd was a different number (Talkmobile) plus this one was WiFi calling and in both instances my phone was on speaker so no chance of me accidentally ending the call and the 3rd was back to EE.
andewhite wrote:
If there isn’t an iD Mobile 3G network service in your area, phone calls cannot drop to 3G - your iD phone would need 4G Calling capability.
And I’d agree as this is the logical answer, but…..
1st call over LTE in a non 3G area, so yep nowt wrong here, but note the signal strength
2nd call using WiFi calling, exact same location but again note the drop in network signal
3rd call, about 3 metres away from previous calls, WiFi calling on but deliberately just on the range limit of the WiFi and my phone is using 3G (note UMTS and HSPA+) and the signal strength
So if Three are being truthful and 3G has been switched off, and they’re not hitting the panic button and thus switching 3G back on and off (this 3G calling malarkey has been going on since they switched off 3G here) then I have no answer as to why my phone keeps making 3G calls, when it shouldn’t be possible.
Andewhite……. Unfortunately done all that and got absolutely no where…… Glad to see it’s not just me and I expect this runs a lot further than just a few people here and there. It is by far THE WORST network I’ve ever been on anyway.
1 person likes this
+26Okay
Mobile network state
Disconnected
This doesn’t seem compatible with either of the following:
Mobile voice network type
UTMS
Mobile data network type
HSPA+
Perhaps the latter 2 indicate a network connection for emergency calls, given lack of radio signal on your home network - just a thought.
Just curious - what other networks have coverage at your location?
Forum member (non-iD).
1 person likes this
For me personally I’ve been on other networks beforehand, 02, Vodafone and EE and none of these networks have been like ID……. I did go into my local phone shop and the guy said ID’s run by THREE…. Which if true does explain a lot because THREE are just as bad
1 person likes this
+22andewhite wrote:
Okay
Mobile network state
Disconnected
This doesn’t seem compatible with either of the following:
Mobile voice network type
UTMS
Mobile data network type
HSPA+
Perhaps the latter 2 indicate a network connection for emergency calls, given lack of radio signal on your home network - just a thought.
Just curious - what other networks have coverage at your location?
Just to clarify - Ignoring all my above images - I normally have, SINCE 3G off here, my phone as per:
- WiFi connection on
- WiFi calling toggled off
- Mobile data enabled but when my phone is on WiFi → via About phone → SIM status → it shows mobile network state Disconnected (note mobile data v mobile state)
Or
- WiFi off (or out of range)
- WiFi calling enabled or disabled as it makes no difference as no WiFi
- Mobile data enabled → about → status → mobile network state Connected
The above is to be expected.
WiFi on and mobile network state shows as disconnected as using WiFi for data traffic.
WiFi off and mobile network state shows as connected, thus using mobile data for data traffic.
Mobile voice network type - this used to be UMTS before 3G got pulled. Now I only (should) have 4G, thus 4G or LTE required to use VoLTE (as you know).
LTE and VoLTE obvs enabled.
After 3G off my phone often shows as LTE for both voice network and data network. This at random changes to UMTS and HSPA+, or also occasionally stays as LTE until you make or receive a call. The latter I believe is due to such a weak 4G signal and is dropping to an impossible 3G. It’s as if Three keep turning 3G back on!
I assumed emergency calls still reverted to 2G, though I could be wrong. I know 2G is not showing on Three’s coverage but recently been using rival providers service status pages. Voda still have 2G enabled. I probably wrongly assumed my iD SIM would jump to Voda’s 2G for emergency calls….?
Just curious - what other networks have coverage at your location?
I can have any of the big 4, just the signal strength for EE, O2 and Three* are problem
*A delivery guy did drop a parcel off and we got chatting. He has an eSIM on Three and his signal wasn’t much better than mine. So kinda think this isn’t a good ship to jump to either.
You may recall, I was on Tesco and my Son moved from them to O2 - he had a better signal, we swapped cards and the problem moved, thus (crudely) putting the blame on a weaker Tesco signal.
EE, O2 and iD do not give me full signal here. Haven’t as yet tried Vodaphone since 3G off. I’ve not personally gone direct to Three as yet either, more so based on others saying its bad around here.
But I can replicate the above in other areas close by and can match exactly with another phone on iD too. All I know is this signal issue really does my head in!
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+22Richard8791 wrote:
For me personally I’ve been on other networks beforehand, 02, Vodafone and EE and none of these networks have been like ID……. I did go into my local phone shop and the guy said ID’s run by THREE…. Which if true does explain a lot because THREE are just as bad
And you must live next door to me then!
Yes iD are an MVNO using Three’s ‘4G upgraded’ infrastructure. Welcome to modern tech!
+22Probably a final post on this thread. But will get round to adding to my ongoing saga on my thread at some point
Just to show the 4G data side of things doesn’t just drop calls!!!
I literally watched the signal drop away just as I went to open a form email notification.
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