​@John Fairest  That may be down to many thing's,. Have you checked if there's been any maintenance work or network issues in your postal area?

https://www.idmobile.co.uk/help-and-advice/coverage

Joe

Sorry to hear this ​@John Fairest 

Have you checked your coverage as ​@JoeKing  suggested?

This link may have some useful information - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

If you do need any further assistance, please let us know.

I have changed sim as the team suggested and got it correctly activated. Every other call works. Fortunatly I have a sim from another phone that works. I fully understand that it is impossible to actually call some one ans speak to them. Talking to other companies that will allow me to port

 over for proper customer service 

Hi ​@John Fairest when you say every other call works, what do you mean?

Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.

We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.

We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.

https://www.idmobile.co.uk/live-chat

Additionally, we have our Community page here, which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. 

We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.

https://www.idmobile.co.uk/legal/accessibility