Why is this network so bad now ? | iD Mobile Community
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Why is this network so bad now ?

  • June 25, 2025
  • 1 reply
  • 35 views

Over the last few weeks im dropping calls and then today the network is down . This is not good enough and the service is shocking. The service I was sold is not fir for purpose and as such anyone with the same issues should be allowed to leave free of charge .  Total shambles im loosing work because of this .

Complaint incoming and a email to OFCOM regarding these ongoing issues we are all facing. 

1 reply

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  • iD Mobile Employee
  • June 25, 2025

Hi ​@mark1316 

 

We’re sorry to hear this.

 

Please could you provide the postcode?

 

Are you able to make and receive calls away from the postcode?

 

We’re currently experiencing technical issues that means some customers are unable to:

  • Make or receive calls.
  • Access the iD Mobile app or my.idmobile.co.uk.
  • Connect to an agent on Live Chat.

For all the latest updates, please see the link sent below:

 

https://community.idmobile.co.uk/contacting-id-183/some-customers-can-t-make-or-receive-calls-access-the-id-mobile-app-or-connect-to-live-chat-72269?_gl=1*1ttr487*_gcl_aw*R0NMLjE3NDk4Mjc2MjQuQ2owS0NRandtS19DQmhDRUFSSXNBTUt3Y0Q0TG5yM1FpNG9sSTVRN2lOQWZ2bjlNcHYya2dYZTVEcE5IUlRKYVpTQm8zZFlmNXVKeFZjRWFBdGpTRUFMd193Y0I.*_gcl_au*MTYwMzY3MzM3MC4xNzQ3NjU0MDc1*FPAU*MTYwMzY3MzM3MC4xNzQ3NjU0MDc1*_ga*MTczMDI2MzI4OC4xNzIzOTk5MDI2*_ga_XFK6G4B1Y7*czE3NTA4NTEwMjYkbzc4NiRnMSR0MTc1MDg1NDE4MyRqNTgkbDAkaDcyMTY2NjY1OQ..*_fplc*Q1lQWGlQVkVwTU9GbFpLaVJQMW5kMXVMcXNqY0hIMU5PWCUyQnQ4T0R4T2dLTkJ4WHYxYlJtakFpayUyQjF2Ync0aXBhNU9yeFdWdDhvdXZZNDZJYVVMZ0JUYk05MHE5eDVXWEFDN2RvZzdMcXJqTm5NMk9HNk4yR0V1S0JpUnphZyUzRCUzRA..

 

Anika