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why such poor sevice all over the london and the country ??

  • 28 June 2024
  • 3 replies
  • 50 views

What on earth is happening ?

 

switch to a new network and within a few months it’s so poor , internet is slow calls drop and poor quality.

ID mobile please help this is appaling 

3 replies

Tom
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Userlevel 8
Badge +6

Hi @MatthewEves 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

 

Are the issues absolutely everywhere or only in certain locations?

 

How long have you had issues here?

 

Tom

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M
Rank

Hi

everywhere in last 10 mins 3 calls dropped out and poor signal 

 

this is a joke so not happy ! 
 

 

Tyler
Rank
Userlevel 5
Badge +6

Hey there @MatthewEves, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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